Contact Ozil AI

The fastest way to reach us is email: support@ozilai.net.

Write from the email address on your account — or, if you bought without signing up, the email you paid with — so we can find your videos and payments. We aim to reply within 1 business day.

Lost your video?

If you bought without signing up and closed the tab or switched devices, go to Sign in, choose Email me a link and enter the email you paid with. The link signs you in and your videos are waiting in My videos.

What to include

• A video that failed or looks wrong: the date shown in My videos, and a screenshot if you can. A failed render gives its credits back to your account automatically — you don't need to write to us for that.
• Credits or videos that did not arrive after paying: the payment receipt from Stripe or the last digits of the card.
• A refund: which purchase, within 14 days of buying it. See the refund policy.
• Deleting your photos or videos: that you want them deleted. We delete them within 30 days. See the privacy policy.
• A video of you that you did not agree to: a link to it or a description, and how we can reach you.

Takedown requests

If someone made a video with your photo without your permission, or you hold rights in material on this site, email us with the details above. We remove videos that break our Terms of Service and may close the account that made them.

Not Mesut Özil

Ozil AI is an independent tool. We cannot pass messages to Mesut Özil, Arsenal or UEFA, and we are not affiliated with them.